We're here to answer the most common questions about our digital artwork downloads. Whether you're wondering how downloads work, what file sizes you'll receive, how to print your artwork, or our refund policy, you'll find quick and helpful answers below so you can purchase with confidence.
Our goal is to make your shopping experience smooth and enjoyable, helping you find the perfect piece to elevate your space.
What am I purchasing?
You are purchasing a high-resolution (300 DPI) digital artwork download. No physical product will be shipped. Once your purchase is complete, you'll receive an email with your download link, allowing you to instantly access your files and print them whenever and wherever you choose.
What files will I receive?
Every artwork you purchase includes 5 high-resolution JPEG (.JPG) files (300 DPI) in the most popular aspect ratios, making it easy to print a wide variety of standard frame sizes.
Whether you purchase a single print or a multi-print bundle, you'll receive 5 printable JPEG files for each artwork. For example:
- 1 print = 5 downloadable JPEG files
- 2-print bundle = 10 downloadable JPEG files
- 3-print bundle = 15 downloadable JPEG files
Each artwork includes these aspect ratios:
- 2:3 Ratio
- 3:4 Ratio
- 4:5 Ratio
- 11×14" (22X28")
- ISO (A1–A4)
All files are professionally prepared at 300 DPI, ensuring crisp, gallery-quality prints from small framed pieces to large statement artwork.
What sizes can I print?
Your files are designed to fit a wide range of standard frame sizes.
2:3 Ratio
- 8 × 12 in (20 × 30 cm)
- 12 × 18 in (30 × 46 cm)
- 16 × 24 in (41 × 61 cm)
- 20 × 30 in (51 × 76 cm)
- 24 × 36 in (61 × 91 cm)
3:4 Ratio
- 9 × 12 in (23 × 30 cm)
- 12 × 16 in (30 × 41 cm)
- 15 × 20 in (38 × 51 cm)
- 18 × 24 in (46 × 61 cm)
4:5 Ratio
- 8 × 10 in (20 × 25 cm)
- 12 × 15 in (30.5 × 38 cm)
- 16 × 20 in (41 × 51 cm)
- 20 × 25 in (50.8 × 63.5 cm)
- 24 × 30 in (61 × 76 cm)
11 × 14 Ratio (22X28)
- 11 × 14 in (28 × 36 cm)
- 22 × 28 in (56 × 71 cm)
ISO International Sizes
- A4: 8.3 × 11.7 in (21 × 29.7 cm)
- A3: 11.7 × 16.5 in (29.7 × 42 cm)
- A2: 16.5 × 23.4 in (42 × 59.4 cm)
- A1: 23.4 × 33.1 in (59.4 × 84.1 cm)
How do I print my artwork?
You have several options:
- Print at home using high-quality printer and paper.
- Use your local print shop.
- Order through an online printing service.
Are the files high quality?
Yes! Every file is professionally prepared at 300 DPI, providing sharp, high-resolution prints suitable for both small and large formats.
When will I receive my files?
Immediately after your purchase. Your artwork is available as an instant download, so there's no waiting for shipping or delivery.
Why choose digital downloads?
Digital artwork offers several advantages:
- Instant access. No shipping delays
- Eco-friendly with no packaging or shipping emissions
- Affordable way to decorate your home
- Print in the size and style that best fits your space
- Reprint your artwork whenever you need (for your personal use)
Will the printed colors look exactly like they do on my screen?
Colors may vary slightly due to differences in monitor settings, printers, inks, and paper types. This is normal and expected with digital printing.
Can I use the artwork for commercial purposes?
No. All artwork is for personal use only. It may not be resold, redistributed, shared, or used for commercial purposes without written permission from Art Galilee Design.
What is your return policy?
Because our products are digital downloads that are delivered instantly, all sales are final. We do not accept returns, exchanges, or cancellations once your purchase has been completed.
If you experience any issues downloading your files or receive the wrong files, please contact us and we'll be happy to help.
Can I return an item if I changed my mind?
Due to the instant delivery of digital products, we cannot offer refunds for change of mind, accidental purchases, or if you no longer wish to use the artwork.
Please review the product description, preview images, and sizing information carefully before placing your order. If you have any questions before purchasing, feel free to contact us. We're always happy to help.
Do you accept exchanges?
We do not accept exchanges. If you need a different item, please place a new order.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, Diners, Discover, Google Pay and Apple Pay, PayPal.
Is it safe to pay on your website?
Yes! Our website provides secure, encrypted payment processing. Your personal and financial information is protected with industry-standard SSL encryption and PCI-compliant payment systems.
Can I pay with multiple payment methods for a single order?
No, we do not currently support splitting a single order across multiple payment methods. Each order must be paid in full using one payment method (credit/debit card or other supported gateway).