FAQ
We are here to help answer the most common questions about our framed wall art prints. Whether you’re curious about shipping, tracking and payment methods, this section provides clear and quick answers so you can shop with confidence.
Our goal is to make your shopping experience smooth and enjoyable, helping you find the perfect piece to elevate your space.
Where do you ship?
All orders are produced and fulfilled in the United States. We work with trusted U.S. facilities to ensure quality printing, fast turnaround times, and reliable shipping nationwide.
How long will it take to receive my order?
Our average fulfillment time is 7–9 business days. This is because each item is custom-printed on demand and not mass-produced. Once your order is fulfilled, shipping times vary based on your location and the shipping method selected.
How can I track my order?
Once your order has shipped, you'll receive an email with a tracking link. You can also track your order status by logging into your account on our website.
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout. Please note that expedited shipping applies only to the shipping time and does not affect the fulfillment time.
Do you ship to PO boxes or APO/FPO addresses?
Yes, we can ship to PO boxes and APO/FPO addresses. However, please be aware that delivery times may be longer for these addresses.
What is your return policy?
Due to the custom nature of our framed art prints, we do not accept returns or exchanges unless the item is defective or damaged upon arrival
What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact us within 30 days of delivery. Provide photos of the damaged or defective item, along with your order number, and we'll assist you with a replacement or refund.
Can I return an item if I changed my mind?
We do not accept returns for buyer's remorse. Please ensure that you review your order carefully before completing your purchase.
What if my order is lost in transit?
If your order hasn't arrived within the estimated delivery time and the tracking information indicates that it was lost in transit, please contact us within 30 days of the estimated delivery date. We'll work with you to resolve the issue, which may include sending a replacement or issuing a refund.
I entered the wrong shipping address. Can I change it?
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been fulfilled and shipped, we cannot change the shipping address. If the package is returned to us, we'll contact you to arrange reshipment at your expense.
What if my order is lost in transit?
If your order hasn't arrived within the estimated delivery time and the tracking information indicates that it was lost in transit, please contact us within 30 days of the estimated delivery date. We'll work with you to resolve the issue, which may include sending a replacement or issuing a refund.
Do you accept exchanges?
We do not accept exchanges. If you need a different item, please place a new order.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, Diners, Discover, Google Pay and Apple Pay
Is it safe to pay on your website?
Yes! Our website provides secure, encrypted payment processing. Your personal and financial information is protected with industry-standard SSL encryption and PCI-compliant payment systems.
Can I pay with multiple payment methods for a single order?
No, we do not currently support splitting a single order across multiple payment methods. Each order must be paid in full using one payment method (credit/debit card or other supported gateway).
